Terms of service
1. Who we are
BVT EVENTS is a service of BitVault ("we"). "You" are the event company that opens an account, and the people you add to your team. A "project" is one event. A "guest" is a person whose details you put in a project. The "admin number" is the WhatsApp Business number a project uses to talk to guests and team.
2. Who can use it
BVT EVENTS is for business use by people aged 18 or older. The owner of the company account is responsible for everyone added under Team.
3. What the service does
It keeps your guest lists, arrivals, pickups, rooms, check-in, gifts and reports, and it sends and receives WhatsApp messages through Meta's WhatsApp Business Platform once your number is connected. WhatsApp message fees are charged by Meta to you directly and are not part of our price.
4. Free trial
Each company gets one free trial: the first project is free for 7 days. We may refuse or end a trial that is being misused.
5. Plans and activation
Plans are per project and are bought in advance: 1 month ₹10,000, 3 months ₹25,000, 6 months ₹45,000, 1 year ₹85,000, before any tax that applies. No payment is taken inside the app. You order from BitVault by WhatsApp or email and BitVault sends an activation code, or switches the plan on for you. A code works one time for one project. There is no automatic renewal. Using another code adds the new time to the end of the current plan. A company can have up to 100 projects.
6. When a plan ends
For 3 days after the end the project is view-only and sending is paused. After that it is locked: you can still look and export. We keep the project's data for 90 days after the end date and may delete it after that.
7. WhatsApp rules you must follow
You must accept Meta's WhatsApp Business terms. You may message a guest only if the guest gave their number and agreed to get messages from your business. You must respect every STOP request. You must not send spam, bought lists, or unlawful content. Meta can limit, block or remove a number or a message at any time. We are not responsible for Meta's decisions, prices or outages.
8. Your data and our role
For guest data you decide why and how it is used, so you are the Data Fiduciary and we are your Data Processor under India's Digital Personal Data Protection Act, 2023. We process guest data only to run the service for you, keep it secure, tell you without delay if we learn of a breach, and delete or return it when the service ends. You are responsible for telling guests how their data is used and for answering their requests. We use these sub-processors: Google (Firebase), Meta (WhatsApp), our hosting provider, and our payment provider.
9. AI help
If you switch AI on for a project, guest messages and your questions are sent to our AI provider (Anthropic) to suggest travel details, reply drafts and searches. Phone numbers and ID numbers are removed first. The AI can be wrong: its results are suggestions, your team stays responsible for what is saved and sent, and nothing is sent to a guest by AI alone. You can switch AI off for a project at any time.
10. Team chat, voice notes and profiles
Team chat and voice notes are for your event team. They are stored on the BVT EVENTS server, can be read only by the people in that chat, and voice notes are deleted after 45 days. Team members and hosts fill a profile (name, photo, duty, room, phone, languages) so the people working on the event can reach each other. You are responsible for telling your team about this. A host login sees and edits the guest list of one project only. A join code lets a team member sign in after confirming from their own WhatsApp number or after your approval.
11. Fair use
Do not try to break, overload or copy the service, share logins, or use it to harm anyone.
12. Availability
We work to keep the service running but do not promise it will never stop. It depends on Meta, Google, the internet and payment providers. We may do maintenance and will give notice in the app when we can.
13. Our liability
To the extent the law allows, our total liability for a project is limited to the fees you paid for that project in the last 12 months. We are not liable for indirect loss, lost profit, or anything caused by Meta or another provider.
14. Suspension and closing
We may suspend an account that breaks these terms, risks harm, or has an unpaid plan. You may stop using the service at any time and ask us to delete your account in Settings.
15. Changes
If we change these terms in an important way we will show the new version in the app and ask you to accept it again.
16. Law and contact
These terms follow the laws of India. Courts at the place of BitVault's registered office have jurisdiction. Questions and complaints: [email protected] (Grievance Officer, BitVault).