Refunds and cancellation
Plans are paid in advance
A plan is paid once for its whole length and does not renew by itself.
Cancelling
You can stop using a project at any time. It stays usable until the plan's end date. The free trial costs nothing to cancel.
When we refund
A plan that has started is not refunded, except when: you were charged twice for the same plan; you paid but the plan was not switched on because of our fault; or you paid by mistake, no message was sent from that project, and you tell us within 48 hours.
How
Write to [email protected] with the payment reference. An approved refund goes back to the same payment method within 5 to 7 working days.
Delivery
BVT EVENTS is a digital service. Nothing is shipped.