Privacy policy
What we collect about you
Your name, surname, photo, city, country, PIN/ZIP code, phone number, email and, only if you choose, your date of birth. We also keep sign-in times, the device and app version, and records of what you accepted.
Why
To create your account, show your name to your team, send you service messages and task alerts, prepare bills, keep the service safe, and meet legal duties.
Guest data
Guest details that an event company puts into a project belong to that company. We handle them only on its instructions, as its Data Processor.
Who we share with
Google (Firebase) for sign-in and the database, Meta (WhatsApp) for messages, our hosting provider for the server, our payment provider for payments and, only for projects where AI is switched on, our AI provider (Anthropic) for the text of messages with phone and ID numbers removed. We do not sell personal data.
How long we keep it
Account data: while your account is open and for 90 days after you close it. Project data: for 90 days after the plan's end date. Bills and payment records: as long as tax law requires. Guest ID photos and ticket files sent on WhatsApp are deleted automatically after 45 days. Team voice notes are deleted automatically after 45 days.
Your rights
You can see and correct your data in Settings > Profile, ask for a copy, withdraw consent, name another person to act for you, and ask us to delete your account in Settings > Data and privacy. We answer within the time the law sets.
Children
The service is only for people aged 18 or older.
Complaints
Write to the Grievance Officer, BitVault, at [email protected]. You may also complain to the Data Protection Board of India.